FAQ
Individual verification
- How do I update my verified name, identity information, document, or country of residence?28 Aug 2026Published on 28 Aug 202621 Sept 2026Updated on 21 Sept 20269
- My account says “We need to know more about you.” What should I do?28 Aug 2026Published on 28 Aug 202615 Sept 2026Updated on 15 Sept 20265
- Identity linked to another account: verification and ownership FAQ28 Aug 2026Published on 28 Aug 20262 Sept 2026Updated on 2 Sept 202613
- What proof of address documents can I submit?28 Aug 2026Published on 28 Aug 202628 Aug 2026Updated on 28 Aug 2026
- Individual identity verification eligibility, review time and supported identity documents28 Aug 2026Published on 28 Aug 202628 Aug 2026Updated on 28 Aug 20269
- How do I complete the required tasks shown in the app?3 July 2025Published on 3 July 202525 Aug 2026Updated on 25 Aug 202640
- What's KYC: What to expect and why it matters?24 June 2025Published on 24 June 202525 Aug 2026Updated on 25 Aug 202675
- Understanding the risks of using digital payment token services17 June 2025Published on 17 June 202511 Aug 2026Updated on 11 Aug 20263
- What do I need to do when I change my country of residence?10 Apr 2025Published on 10 Apr 202511 Sept 2026Updated on 11 Sept 2026806
- Why am I asked to confirm my personal details again?19 Mar 2025Published on 19 Mar 202526 Aug 2026Updated on 26 Aug 2026199
- What are Source of Funds (SoF) and Source of Wealth (SoW)?24 Dec 2024Published on 24 Dec 202411 Aug 2026Updated on 11 Aug 20261,008
- What documents are accepted as proof of sources of funds from decentralized finance?12 Nov 2024Published on 12 Nov 202411 Aug 2026Updated on 11 Aug 202654
- What should I do if facial recognition fails?11 Oct 2024Published on 11 Oct 202425 Aug 2026Updated on 25 Aug 2026616
- Why did my identity verification fail?8 Aug 2024Published on 8 Aug 20245 Aug 2026Updated on 5 Aug 2026107
- Guide to ID and selfie photos for identity verification13 Oct 2023Published on 13 Oct 202325 Aug 2026Updated on 25 Aug 202614,702
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