FAQ
Institutional onboarding
- How can I check whether I registered an individual or corporate account?8 Oct 2026Published on 8 Oct 20268 Oct 2026Updated on 8 Oct 20268
- Institutional verification: status, tasks, rejection and information updates28 Aug 2026Published on 28 Aug 202628 Aug 2026Updated on 28 Aug 20265
- Which types of institutions are supported by OKX?29 Jan 2025Published on 29 Jan 202525 Aug 2026Updated on 25 Aug 202653
- Know Your Business (KYB) FAQ29 Jan 2025Published on 29 Jan 202525 Aug 2026Updated on 25 Aug 202631
- How do I know if anti-money laundering (AML) program questionnaire is needed for my verification?12 Dec 2024Published on 12 Dec 202425 Aug 2026Updated on 25 Aug 202683
- Beneficial Ownership FAQ10 Oct 2024Published on 10 Oct 202425 Aug 2026Updated on 25 Aug 20267
- How do I start onboarding as an institutional user?10 Oct 2024Published on 10 Oct 202425 Aug 2026Updated on 25 Aug 202667
- How do I fix errors when submitting my institutional verification?10 Oct 2024Published on 10 Oct 202425 Aug 2026Updated on 25 Aug 202662
- How do I check the status of my institutional verification?10 Oct 2024Published on 10 Oct 202424 Aug 2026Updated on 24 Aug 202643
- What attestation do we need to agree to when verifying as an institutional customer?5 Feb 2024Published on 5 Feb 202425 Aug 2026Updated on 25 Aug 2026134
- What onboarding information is required for a family office?13 Oct 2023Published on 13 Oct 202326 Aug 2026Updated on 26 Aug 202692
- What onboarding information is required for the non-profit organization (NPO)?13 Oct 2023Published on 13 Oct 202325 Aug 2026Updated on 25 Aug 202683
- What onboarding information is required for a Trust?13 Oct 2023Published on 13 Oct 202325 Aug 2026Updated on 25 Aug 2026139
- How do I determine my company type and understand which documents I need to prepare?13 Oct 2023Published on 13 Oct 202325 Aug 2026Updated on 25 Aug 2026171
- What onboarding information is required for a privately owned financial institution?13 Oct 2023Published on 13 Oct 202325 Aug 2026Updated on 25 Aug 2026248
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