FAQ
Individual verification
- How do I update my verified name, identity information, document, or country of residence?Aug 28, 2026Published on Aug 28, 2026Sep 21, 2026Updated on Sep 21, 20269
- My account says “We need to know more about you.” What should I do?Aug 28, 2026Published on Aug 28, 2026Sep 15, 2026Updated on Sep 15, 20265
- Identity linked to another account: verification and ownership FAQAug 28, 2026Published on Aug 28, 2026Sep 2, 2026Updated on Sep 2, 202613
- What proof of address documents can I submit?Aug 28, 2026Published on Aug 28, 2026Aug 28, 2026Updated on Aug 28, 2026
- Individual identity verification eligibility, review time and supported identity documentsAug 28, 2026Published on Aug 28, 2026Aug 28, 2026Updated on Aug 28, 20269
- How do I change my verified name?Mar 18, 2026Published on Mar 18, 2026Sep 15, 2026Updated on Sep 15, 2026758
- How do I complete the required tasks shown in the app?Jul 3, 2025Published on Jul 3, 2025Aug 25, 2026Updated on Aug 25, 202640
- What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?Jul 2, 2025Published on Jul 2, 2025Aug 27, 2026Updated on Aug 27, 2026171
- What's KYC: What to expect and why it matters?Jun 24, 2025Published on Jun 24, 2025Aug 25, 2026Updated on Aug 25, 202675
- How do I verify my identity with SPID?May 2, 2025Published on May 2, 2025Aug 5, 2026Updated on Aug 5, 20269
- Why am I asked to confirm my personal details again?Mar 19, 2025Published on Mar 19, 2025Aug 26, 2026Updated on Aug 26, 2026199
- What are Source of Funds (SoF) and Source of Wealth (SoW)?Dec 24, 2024Published on Dec 24, 2024Aug 11, 2026Updated on Aug 11, 20261,008
- What should I do if facial recognition fails?Oct 11, 2024Published on Oct 11, 2024Aug 25, 2026Updated on Aug 25, 2026616
- Why did my identity verification fail?Aug 8, 2024Published on Aug 8, 2024Aug 5, 2026Updated on Aug 5, 2026106
- Guide to ID and selfie photos for identity verificationOct 13, 2023Published on Oct 13, 2023Aug 25, 2026Updated on Aug 25, 202614,702
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