FAQ

Individual verification

What are Source of Funds (SoF) and Source of Wealth (SoW)?
Dec 24, 2024Published on Dec 24, 2024Aug 11, 2026Updated on Aug 11, 20261,008
What documents are accepted as proof of sources of funds from decentralized finance?
Nov 12, 2024Published on Nov 12, 2024Aug 11, 2026Updated on Aug 11, 202654
What should I do if facial recognition fails?
Oct 11, 2024Published on Oct 11, 2024Aug 25, 2026Updated on Aug 25, 2026616
How do I submit my proof of address (POA)?
Sep 25, 2024Published on Sep 25, 2024Aug 11, 2026Updated on Aug 11, 20264
How long does it take to complete my identity verification?
Sep 4, 2024Published on Sep 4, 2024Aug 11, 2026Updated on Aug 11, 202615
What are sanctions?
Sep 1, 2024Published on Sep 1, 2024Aug 11, 2026Updated on Aug 11, 20263
Why did my identity verification fail?
Aug 8, 2024Published on Aug 8, 2024Aug 5, 2026Updated on Aug 5, 2026107
How do I submit my proof of address (POA) in Saudi Arabia?
Jun 12, 2024Published on Jun 12, 2024Sep 15, 2026Updated on Sep 15, 2026271
How do I submit my proof of address (POA) in the United Arab Emirates (UAE)?
May 7, 2024Published on May 7, 2024Aug 11, 2026Updated on Aug 11, 20261,119
Guide to ID and selfie photos for identity verification
Oct 13, 2023Published on Oct 13, 2023Aug 25, 2026Updated on Aug 25, 202614,704
A beginner's guide to identity verification
Sep 25, 2023Published on Sep 25, 2023Aug 25, 2026Updated on Aug 25, 20266,535
How do I verify an individual account?
Sep 25, 2023Published on Sep 25, 2023Aug 25, 2026Updated on Aug 25, 202632,172
My account says "We need to know more about you." What should I do?
Sep 7, 2023Published on Sep 7, 2023Aug 28, 2026Updated on Aug 28, 2026
Why did my identity verification fail?
Sep 5, 2023Published on Sep 5, 2023Aug 25, 2026Updated on Aug 25, 202611,670
How do I submit my proof of address (POA)?
Sep 5, 2023Published on Sep 5, 2023Aug 28, 2026Updated on Aug 28, 2026892

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